Shared email for teams that answer mail together
DMU Mail brings info@, orders@ and accounts@ into one calm inbox. Assign a conversation, see who is on it, and stop answering the same email twice.
Works with the mailboxes you already have. Hosted in the EU.
Keep your email provider. DMU Mail connects to it.
- Gmail and Google Workspace
- Microsoft 365
- iCloud Mail
- Zoho Mail
- cPanel and Plesk hosting
- Any IMAP and SMTP server
The basics
One inbox, many hands
Most shared addresses run on one password passed around the office, and hope that nobody replies twice. DMU Mail gives every person their own sign-in and the whole team one clear view.
Shared and private, side by side
Everyone sees info@. Only you see yours. Each person keeps their own read state, so one colleague opening an email doesn’t mark it read for everybody.
Assign it, then get on with it
Give a conversation to one person or several. Everyone can see who owns what, and every change is written into the conversation’s history.
Answer faster, with a safety net
Saved replies with variables, a signature for every mailbox, send later, and up to thirty seconds to take back any email you send.
Talk it over inside the conversation
Every conversation has a team chat beside it. Mention a colleague to bring them in, and the customer never sees a word of it.
See who is on it, live
Everyone sees who is reading and who is replying as it happens, and who each conversation belongs to, so nobody writes the same answer twice.
Nothing slips through
A reply to a closed conversation opens it again. Snooze what can wait until later, and pin what can’t to your sidebar.
Highlights
More than a shared inbox
Views, contacts, automations, big files and the numbers behind your inbox, built into the same calm app.
Search
Search that speaks your language
A word still matches without its accents, in capitals or with a different ending. English and Greek today, with more languages coming.
- Accents are optional
- Works on encrypted mail
- Suggestions as you type
Views
Your inbox, the way you work
Filter and sort any list, combine conditions, and keep what you use as a view in your sidebar. Switch any list to Mine to see only what is assigned to you.
- Filters you can combine and save
- Everyone or Mine on every list
- Pin up to 10 conversations
Contacts
Know who you’re writing to
Press i to see the person you are writing with: their contact, your other conversations with them and the files you have exchanged. Shared contacts for the whole organisation, and personal ones of your own.
- Custom fields that fill in saved replies
- Import from CSV, vCard, JSON or XML
- Company logos only on mail that proves where it came from
Automations
Let the routine run itself
Rules that sort, assign and answer mail as it arrives. Assign in turns, add labels, close, snooze, reply out of hours, or remind the team when a customer has waited too long.
- Test a rule on recent mail before it runs
- Opening hours, holidays and time zone
- Every action written into the conversation’s history
Files
Big files, no problem
A file too big for email, up to 2 GB, goes as a download link that you can turn off at any time. And almost any file opens right inside DMU Mail, even one inside a ZIP or an attached email.
- Links with an expiry and an optional password
- Preview photos, PDFs, spreadsheets, video and more
- Drag files onto a conversation to reply with them
Analytics
See how the team is doing
Overview, Speed, Workload, Mailboxes and People, each opening with one plain sentence about your numbers. Filter by a mailbox or by a person.
- How fast first replies go out
- What is waiting, and for how long
- Members see everyone’s totals, or only their own
Assistant
Your own AI, only when you ask
Connect your own account with Anthropic, OpenAI, Google, Mistral or Azure OpenAI. Ask it to tidy your inbox, catch you up after time away, find a conversation or draft a reply. It shows what it would change, then waits for your yes.
- Off for everyone until an administrator turns it on
- Your own key, your own provider, your own limits
- It acts only when you ask, or on a schedule you set
And there’s more
Everything else that comes with it
Keyboard first
j and k to move, Enter to open, c to write, and Ctrl K for everything else.
Select many, act once
Close, assign or label twenty conversations at once, and undo a close or a move.
Merge conversations
Drag one conversation onto another to make them one, with Undo.
Snooze and send later
Snooze until later, or send later, from one picker.
Labels inside labels
Nest labels up to three levels. A group counts everything inside it.
New conversation
Talk something over with your team before anything is sent.
Your own sidebar
Reorder, hide and group views, labels and teams, on every device.
Unread, total or both
Choose the count each view, label and mailbox shows.
Mailbox icons
An icon, an emoji or a logo for each mailbox.
Mark all as read
Everything in a view or a whole mailbox, with Undo.
Block a sender
Block a sender or a whole domain. Nobody is sent a bounce.
Send feedback
Report a problem or suggest an idea from the account menu, with screenshots if you like.
Spam kept out
One spam filter for the whole team, with Blocked and Trusted senders.
No-reply heads-up
A gentle note when you write to an address nobody reads.
Bring your history
Import years of mail and choose where each folder goes.
Teams
Group people into teams, each with its own view and count.
Who can see a mailbox
Share a mailbox with everyone, or with any teams and people.
Permissions
Choose who can assign others, manage labels, invite people and more.
Invite links
Copy an invitation’s link, or let people join with Google or Microsoft.
Notifications
In the app, in your browser, on your phone and on Windows.
DMU Mail for Windows
Its own window, with the unread count on the taskbar.
On your phone
The same inbox, laid out for a phone.
API and webhooks
API keys with fine-grained permissions, and webhooks for mail and contacts.
What’s new, in the app
After every update, a short window shows what changed.
Security and privacy
Your mail stays yours
Built for companies that answer to their own clients: hosted in the EU, walled off per organisation, and careful with every email it shows you.
Hosted in the EU
Our servers run in Nuremberg, Germany, with Hetzner. Attachments are kept in EU object storage.
Mail, encrypted
Messages, attachments, drafts and chat are encrypted with AES-256, under keys unique to each mailbox and kept apart from the data. Delete a mailbox and its keys go too.
A wall per organisation
The database itself keeps each organisation’s mail apart, and we test that wall before every release.
Safe to open
Every email is cleaned on our servers and shown with scripts switched off. Remote images wait until you allow them.
Virus protection
Every attachment and upload is checked for viruses on our own servers in the EU, never by an outside service. A harmful file is blocked before anyone can open it.
Trackers blocked
Tracking pixels are removed from every message, even when you show images, and a small icon lists what was removed.
- Two-step verification
- Passkeys
- Sign in with Google or Microsoft
- Export or delete your data any time
Getting started
From waitlist to a shared inbox
- 1
Join the waitlist
Tell us three things about your team. We let a few organisations in every week.
- 2
Connect your mailboxes
Gmail and Microsoft 365 connect with a Google or Microsoft sign-in. For the rest, enter an address and its password and we find the server settings. Your history imports in the background.
- 3
Invite your team
Add people, group them into teams, and decide who sees which inbox.
Solutions
Built for the desks that live in email
Operations and logistics
Bookings, dispatch and customs, answered by whoever is free.
Learn moreAccounting offices
Every client’s invoices and questions, with the right accountant on each.
Learn moreSales and orders
Quotes and orders that never get two different answers.
Learn moreCustomer support
A shared support inbox, without turning customers into ticket numbers.
Learn more
Questions, answered
Something else? Write to support@dmu.email and a person will answer, Monday to Friday.
Do we have to change email provider?
Does it work with Microsoft 365?
When can we start?
Where is our data stored?
Can we leave and take our mail with us?
Be one of the first teams in
We let a few organisations into the private beta every week. Join the waitlist and we’ll email you when there’s room for your team.
Join in three quick questions, or ask us to show you around. No card needed.